Global FM Awards of Excellence 2018

Excellence abounds as Global FM Award winners are announced on World FM Day


The Global FM Awards celebrate and acknowledge the best and most competent in facilities management practice across the world. With its main purpose to identify and recognise those in the facilities management industry who have done a great deal in contributing to the betterment of businesses in a variety of sectors, in turn, it has driven a high level of competition amongst Global FM members. Even though each entry may be worthy of recognition, the criteria proposed for the Awards demand strict adherence to the paramount standards of the FM industry. Therefore, Award Winners of this year’s Global FM Awards represent the association’s mission and vision at the highest calibre. The Judges are drawn from around the world and acknowledged as industry leaders. Winners will be announced on 16 May 2018 during World FM Day.


The entrants have all shown an admirable passion for the advancement and development of FM. Innovative solutions to complex FM problems, increasing efficiency, reducing costs, sustainability, and workforce wellbeing have been the centre of this year’s entries.


The Winners of the Global FM Awards 2018 are as follows:
The Silver Award goes to MEFMA – Leading the Digital Transformation of the FM Industry in the Middle East and Beyond.
Special mention is made to IFMA – Future Facilities @ ARM.
The Gold Award is presented to ABRAFAC – Speed Up: The Future Has Arrived.
Last but foremost, the Platinum Award goes to BIFM – J&J Workplace Experience Strategy. Events celebrating World FM Day “Empowering Positive Experiences” are taking place 14 – 18 May 2018 internationally. Details of these can be found on the World FM Day 2018 Info Page.


The 2018 Awards were proudly curated by the South African Facilities Management Association (SAFMA). We would like to extend our utmost gratitude to the Judges who shared their time, knowledge and industry experience. The judging process was a complex one, especially with many outstanding entries vying for the top spot. Our Judges for the 2018 awards were:
Ali Alsuwaidi
Andy Kelly
Bill Ward
Carolyn McGary
Jozsef Czerny
Stephen Ballesty
Stuart Bryant
Thiago Santana






MEFMA – Middle East Facility Management Association
Leading the Digital Transformation of the FM Industry in the Middle East and Beyond
Enova is leading the digital transformation of the FM industry in the Middle East thanks to a network of complementary smart tools using cutting edge technology and levering off Big Data. The suite consists of a series of custom-made B2B and B2C dashboards, the mobile Enova by Veolia App and the Enova Smart Waste App (Eswap), and the smart monitoring platform Hubgrade.
A sophisticated data analysis system enables this hypervision tool to accurately monitor and analyse energy and water consumption and waste generation of multi-functional large-scale sites. This allows areas of optimisation and maintenance to be identified and seen to by onsite or mobile teams.
In 2017 Enova achieved 40 000 tons of CO2 reduction and saved AED26.2million compared to 2016.Current solar projects will reduce CO2 emissions by 3 200 tons yearly and deliver AED80million in savings. By providing an integrated solution combining energy efficiency and FM tailored to end user needs, Enova offers healthy and comfortable conditions and reduced consumption of precious resources, as well as reduced operational costs.
A strong company-wide focus on innovation, particularly with regard to sustainability, is driven by in-house training and internal skills development.


IFMA – International Facilities Management Association
Future Facilities @ARM
Future Facilities @ARM believes in creating an environment that stimulates and empowers employees whilst also ensuring that sustainability is at the heart of all the facilities services they deliver. To achieve this, ARM has delivered a number of smart building aspects associated with the operations of its global headquarters (set to handover in Q4 2018). These include a smart lighting system, the ARM App (that uses smart lighting location-based services to improve the working life of employees), GDAs Global Access System, Room Management System, and Smart Parking System – all in addition to existing smart building technology already in place.
Increasing the power efficiency of ARM products whilst reducing environmental impact is enabled by global CSR management and a global drive to reduce carbon emissions, and as such the ARM FM team is at the heart of the Team ARM approach that includes CSR, a global employee-led fundraising and team-building network that contributes to local communities, and an Energy Use and Climate Change Committee. ARM ships over 20 billion microchips a year, making a significant impact on the global environment and economy. These initiatives ensure that the impact is a positive one.
Internally, the health and wellbeing of employees is actively encouraged and driven through several partnerships with external providers, with areas covered including nutrition and fitness, furniture, environment and lifestyle.


ABRAFAC – Associação Brasileira de Facilities
Speed Up: The Future Has Arrived
Future proofing FM is the driving force behind this project. Facilities managers need to use speed, resilience and differentiated assistance to meet changing FM requirements, whilst still remaining aligned with core business strategies. Proactive solutions, implementing new technologies, sharing information and working with new methodologies are key.
Methodologies such as Design Thinking, Kanban and Scrum, and Agile Table have all been implemented in order to increase speed, ensure deadlines are met, take a more proactive approach, and successfully utilise smart technologies.
As the only company undertaking this transformation, suppliers and service providers had to be persuaded to buy in and work collaboratively to find mutually agreeable solutions that were successful and effective. Banco Santander has since become a national example of how these initiatives can be utilised by any company, regardless of size or function.
Pilot projects in partnership with several global companies have also been implemented. Smart technologies have been introduced to better manage building access and use of space, as well as resource conservation. These include a maintenance app, an online ACS system for efficient resource management, and a mobile BMS that utilises a BYOD (Bring Your Own Device) solution.
Increased employee satisfaction, decreased response times, decreased waste generation and electricity consumption, as well as a centralised FM structure and a reduction in corrective requests all indicate that the project has been a success.


BIFM – British Institute of Facilities Management
Johnson & Johnson: J&J Workplace Experience Strategy
For Johnson & Johnson (J&J), an office is an expression of corporate identity, culture and values. This, along with the organisation’s business needs, informed the Workplace Experience Strategy (WES) that seeks to unite the global team by offering an excellent employee experience. J&J has rolled out four tools globally to help evaluate, manage and harmonise workplace experiences.
The Workplace Experience Guide is an online interactive tool that provides a framework for the workplace experience, including best practice, guidelines and examples around people, facilities and place. A Community Space Strategy tool outlines how to provide the optimal types and mix of peripheral site amenities based on the needs of employees, including fitness/health centres, restaurants and so on. Workplace Certification is a site evaluation tool that rates seven key aspects of a site’s workplace experience, including physical space, technology, brand, service, people, communication, environmental health and safety, and sustainability. The tool helps to meet the standards outlined in the guide. A Workplace Innovation Programme promotes J&J’s global strategy for workspaces that drive productivity, collaboration and innovation.
Key outcomes include increased efficiency and effectiveness, and improved employee health and wellbeing. J&J has also embraced FM strategies that encourage sustainable planning, design and operations, the support of local communities, and reducing the organisations’ environmental impact.



For more information contact Precious Phiri, [email protected].

By |2019-01-21T01:27:34+00:00May 16th, 2018|Uncategorized|0 Comments

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