Highly Commended – NatWest

Ask Archie, Workplace Service Centre

NatWest - Workplace Service Centre

NatWest group's digital chat bot, Ask Archie, has fully automated the customer journey from start to finish, Ask Archie is able to log jobs without speaking to an analyst, but simply going straight to supplier. With a NPS score of  +72 and a customer satisfaction scores of over 95% delighted.

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