What is FM

Facility management has been defined as an “organizational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business.” [Source ISO 41011] FM is a strategic, professional discipline that provides optimum performance of support services to any and all types and sizes of organizations that it serves. The impact of a properly implemented strategic FM program goes beyond operations and maintenance. It can influence employee engagement and retention, support the demand organization’s mission-critical assets, and minimize organizational risks.

FM standards provide specific guidance for individual teams and organizations to demonstrate a commitment to quality and continuous improvement through a robust, systems approach to managing the support services needs and working environment of the demand organization. It is incumbent on facility managers worldwide to utilize the ISO 41000 family of standards in their organizations and promote a common language and approach for FM strategy and practices.

ISO/TC267 Facility Management Working Groups

Looking at strategy and roadmap for the profession’s current and future needs

Communications, to promote the work of the technical committee and its activities

Leadership group for the support of the Technical Committee chair

Concepts and Context, considering Vocabulary and Sustainable Development Goals (SDGs)

Strategy Development

Human Experience, Looking into how the facility can promote and influences the human experience

Technology in Facility Management, Looking at the full ecology of technological integration and enablement

Emergency Management

Performance measurement and improvement


Published ISO Standards

ISO 41011:2017 Facility management – Vocabulary

ISO 41012:2017 Facility Management – Guidance on strategic sourcing and the development of agreements

ISO/TR 41013:2017 Facility management – Scope, key concepts and benefits

ISO 41001:2018 Facility management – Management systems – Requirements with guidance for use

ISO/IEC 17021-11:2018 Competence requirements certification of Facility MS